Refund policy

Order support

For any complaint, question or issue with your order, please email support@savourlabs.com.au. Include your order number and a short description of the issue, with photos where relevant, so we can help.

Change of mind and cancellations

We do not offer change-of-mind returns or exchanges. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that a cancellation or change will be possible once your order has been placed.

Problems with your order

If an item arrives damaged, faulty or incorrect, please contact our support team. We will assess the issue and arrange the appropriate remedy. Please contact us before sending anything back so we can provide instructions.

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a refund, replacement or other remedy if a product fails to meet those guarantees. Nothing in this policy limits those rights.